Shipping policy
Order Processing & Fulfillment
All orders are processed within 1–3 business days after payment confirmation. Because we specialize in on-demand streetwear and apparel clothing, processing times allow us to ensure quality control checks before shipment. You will receive an email notification containing your tracking information the moment your package is handed over to the carrier.
Shipping Origin
To bring you high-quality, curated clothing collections at the best value, our products are dispatched directly from our international fulfillment networks and specialized apparel warehouses.
Shipping Rates & Estimates
We offer flat-rate standard shipping globally, with free shipping milestones based on your total order value.
Orders under $80 USD: Flat rate of $5.00 USD
Orders $80 USD and over: FREE Standard Shipping
Estimated delivery windows by region are detailed below:
| Region | Shipping Method | Rate (Orders Under $80) | Rate (Orders $80+) | Estimated Delivery |
| United States | Standard Tracked | $5.00 USD | FREE | 6–13 business days |
| Canada | Standard Tracked | $5.00 USD | FREE | 7–14 business days |
| Mexico | Standard Tracked | $5.00 USD | FREE | 7–14 business days |
Note on Delivery Times: Actual delivery speeds depend on local customs clearance, postal backlogs, or holiday shipping peaks. The estimates above include both processing and transit times.
Multiple Packages (Split Shipments)
To get your items to you as quickly as possible, orders containing multiple items may occasionally arrive in separate packages.
Because we source our apparel from specialized international fulfillment hubs, different pieces of your order might be processed and shipped at slightly different times. If your order arrives partially filled, please do not worry—the remaining items are safely on their way. You will receive unique tracking numbers for each individual package.
Order Tracking
Every single package is shipped using a fully tracked secure service. Once your tracking number becomes active, you can monitor its journey directly through your account dashboard.
Customs, Duties & Import Taxes
Orders are generally shipped with duties pre-arranged. However, local customs policies vary, and international packages may occasionally incur minor customs fees or import taxes upon arrival. These charges are determined entirely by local border authorities and are the responsibility of the customer.
Lost, Stolen, or Damaged Packages
If your package arrives damaged or appears lost in transit, please reach out to our team immediately at support@lozelofficial.com with your order number and any relevant photos. We will coordinate directly with our logistics partners to issue a replacement or a full refund where appropriate.
Contact Us
If you have any questions regarding your delivery or a package currently in transit, please get in touch:
Email: support@lozelofficial.com
Website: lozelofficial.com
Last updated: May 25, 2026