Frequently Asked Question

How do your matching sets and wide-leg pants fit?

Our silhouettes lean relaxed and loose rather than fitted — think wide-leg trousers, harem and balloon-leg pants, and roomy two-piece sets. If you're between sizes or prefer a closer fit, sizing down is usually the better call.

How do I track my order?

Once your order ships, we will send a tracking number to your email. You can use this number to monitor your package.

Will I pay customs?

No. Lozel mostly covers all customs clearance costs, so you will not be charged additional duties or import taxes. In rare cases, local authorities may apply additional charges beyond our control. If such charges occur, the carrier will notify you.

International Charging Notice

We are not responsible for any bank charges such as open balances, overdraft fees, currency exchange difference, authorization fees, or service charges resulting from the timing of charges and/or debits/credits by your bank.

What payment types we accept?

We accept any major credit cards, debit cards and Paypal.

Can I pay in installments?

Yes. Installment payments are available through Shop Pay in certain regions, including the United States, Canada, and Mexico.

What fabrics does Lozel use?

Across our matching sets, dresses, and tops, you'll find linen, tencel, cotton, rayon, and lyocell — breathable, natural-leaning fabrics. Our bags use leather and suede.

How do I style wide-leg pants?

Keep the top half fitted or cropped to balance the volume — a cropped top, cinched blouse, or tucked-in tank works well with our wide-leg trousers and harem-style pants. Add heels or strappy sandals to keep the silhouette elongated, or layer with a fitted jacket for cooler days.

What types of dresses does Lozel carry?

Floral, midi, and halter dresses.

What's the difference between your two-piece and three-piece sets?

Two-piece sets pair one top with one bottom (skirt, shorts, or trousers); three-piece sets add a layering piece — a camisole, kerchief, or extra top — for a more complete, styled-out look.

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