Privacy policy
PRIVACY POLICY — LOZEL
This Privacy Policy explains how Lozel ("we," "us," "our")
collects, uses, discloses, and protects your personal
information when you visit or use lozelofficial.com or any
related features, services, or transactions (the "Services").
We operate from India and are the data controller for the
personal information processed in connection with the
Services. Lozel is an online women's clothing boutique
powered by Shopify, which hosts and processes data on our
behalf. By accessing or using the Services, you acknowledge
that you have read and understood this Privacy Policy.
If anything in our Terms of Service conflicts with this
document, this Privacy Policy controls for matters relating
to personal information.
PERSONAL INFORMATION WE COLLECT
We collect information that identifies, relates to,
describes, or can be associated with you. This includes:
- Contact details such as your name, billing and shipping
addresses, email address, and phone number
- Payment and financial information necessary to process
your clothing orders
- Account information including usernames, passwords,
preferences, saved items, and sizing preferences
- Transaction information such as clothing items viewed,
carted, purchased, returned, exchanged, or cancelled
- Any details you share when communicating with us
including sizing queries, styling questions, or
customer support requests
We also automatically collect device and usage information
including your IP address, browser type, device identifiers,
network information, pages viewed, time spent, interactions,
and technical data generated through cookies, pixels, tags,
and similar technologies. This includes information collected
through Shopify and through third-party analytics and
advertising platforms that operate through our site.
SOURCES OF PERSONAL INFORMATION
We collect personal information directly from you when you
create an account, place a clothing order, communicate with
us, or use the Services. We also collect information
automatically from your device when you browse, interact
with, or use the Services. We may receive information from
Shopify, our service providers, analytics tools, advertising
partners, and other authorised third parties involved in
processing or fulfilling parts of our Services.
HOW WE USE PERSONAL INFORMATION
We use personal information to:
- Operate, maintain, and improve the Services
- Process and fulfil clothing orders and manage deliveries
- Manage returns, exchanges, and sizing-related queries
- Personalise your shopping experience and remember
style preferences
- Provide customer support
- Authenticate accounts and secure the Services
- Detect or investigate fraud or illegal activity
- Comply with legal obligations or law enforcement requests
We also use personal information for marketing and
advertising purposes. This includes sending promotional
communications about new arrivals, seasonal collections,
and exclusive offers; measuring advertising performance;
understanding browsing behaviour; and showing you relevant
content or ads through our website and across other
websites and platforms.
ADVERTISING, ANALYTICS, AND TRACKING TECHNOLOGIES
To operate the Services and provide relevant experiences,
we use cookies and similar technologies placed by us,
Shopify, and third parties. These technologies allow us
and our partners to store or access information such as
identifiers, browsing activity, device data, and
interaction information.
We use Google Analytics to understand how visitors
interact with our website including pages visited, time
spent, device information, and actions taken. We also
use Google Ads and other advertising partners to measure
performance, personalise content, and show ads relevant
to your browsing behaviour including our clothing
collections and promotions.
Google and other partners may use first-party cookies,
third-party cookies, tags, and identifiers to collect
information across websites and apps for purposes such
as ad personalisation, measurement, and remarketing.
These partners process information in accordance with
their own privacy policies.
You may opt out of personalised advertising by adjusting
your browser settings, modifying cookie preferences, or
using tools such as Google Ads Settings or the Google
Analytics Opt-Out Browser Add-on. If your browser
supports Global Privacy Control (GPC) signals and you
have enabled them, we will treat such signals as a
request to opt out of sharing or targeted advertising
for that device and browser, where applicable.
HOW WE DISCLOSE PERSONAL INFORMATION
We disclose personal information to:
- Shopify as our store host and primary service provider
- Payment processors and shipping carriers fulfilling
your clothing orders
- IT services, cloud storage providers, and analytics
platforms
- Customer support and marketing partners that assist
with advertising and measurement
- Business or marketing partners who assist in
advertising or personalised promotions
These parties are authorised to use personal information
only as necessary to perform services for us or as
required by law.
We may disclose information when required by law, legal
processes, or law enforcement, or to protect our rights
or the security of the Services. We may also disclose
information in connection with corporate transactions
such as mergers, acquisitions, or restructuring.
RELATIONSHIP WITH SHOPIFY
Shopify hosts our website and processes information
relating to your use of the Services. Information you
submit through the Services may be transmitted, stored,
and processed by Shopify and its third-party
subprocessors in countries other than where you reside.
Shopify may collect and use information from your
interactions with our store to provide services, improve
its platform, support analytics, and offer enhanced
features. In these cases, Shopify acts as a data
controller for certain uses of your information. You can
learn more at the Shopify Consumer Privacy Policy or the
Shopify Privacy Portal.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or
platforms not operated by us. We are not responsible for
the privacy, security, or content of these third-party
sites. Information shared on external platforms may be
visible to other users and subject to the privacy terms
of those platforms.
CHILDREN'S DATA
The Services are intended for women aged 18 and above.
We do not knowingly collect personal information from
minors. If you believe a minor has provided personal
information, contact us and we will take appropriate
steps to delete it. We do not knowingly sell or share
personal information of individuals under 16 years of age.
SECURITY AND RETENTION
While we take commercially reasonable measures to secure
personal information, no system is completely secure.
You should avoid sending sensitive information through
unencrypted channels. We retain personal information
only as long as necessary to operate the Services,
maintain accounts, fulfil clothing orders, meet legal
requirements, resolve disputes, and enforce our policies.
YOUR RIGHTS AND CHOICES
Depending on your location, you may have rights
including:
- Accessing your personal information
- Requesting deletion or correction of inaccuracies
- Requesting data portability
- Opting out of the sale or sharing of personal
information or targeted advertising
You may exercise these rights by contacting us at
support@lozelofficial.com
If you use Global Privacy Control signals through your
browser, we will treat that as a valid opt-out request
where legally required. Other browser "Do Not Track"
signals are not recognised at this time.
Residents of the European Economic Area or the United
Kingdom may have additional rights including objecting
to processing, restricting processing, or withdrawing
consent where applicable. You may authorise an agent to
submit requests on your behalf, subject to verification.
INTERNATIONAL TRANSFERS
We may transfer, store, or process personal information
outside your country of residence. When transferring
data out of the EEA or UK, we rely on Standard
Contractual Clauses or other approved transfer
mechanisms unless the destination country has been
deemed adequate by the relevant authorities.
COMPLAINTS
If you have concerns about how your personal information
is processed, you may contact us directly. Depending on
your jurisdiction, you may also have the right to
escalate concerns to your local data protection
authority.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to
reflect changes in our clothing range, business
practices, legal requirements, or service updates.
We will post revised versions on this page and update
the date accordingly.
CONTACT
If you have any questions about this Privacy Policy or
wish to exercise your privacy rights, contact us at:
Email: support@lozelofficial.com
Website: lozelofficial.com
We are the data controller for the information
described in this Privacy Policy.
Last updated: May 25, 2026