Datenschutzerklärung

PRIVACY POLICY — LOZEL 

This Privacy Policy explains how Lozel ("we," "us," "our") collects, uses, and protects your personal information when you visit lozelofficial.com or make a purchase (the "Services"). We operate from India and are the data controller for personal information collected through the Services.

1. INFORMATION WE COLLECT

You provide directly:

  • Contact details: Name, email address, phone number, billing and shipping addresses.
  • Payment information: Processed securely by our payment provider — we do not store full card details.
  • Account credentials: Usernames, passwords, preferences, and saved items.
  • Communications: Messages, queries, or support requests sent to customer support.

Collected automatically:

  • IP address, browser type, device identifiers, and network information.
  • Pages visited, time spent, and actions taken on our site.
  • Data collected through cookies, pixels, tags, and similar tracking technologies.

2. HOW WE USE YOUR INFORMATION

  • Processing and fulfilling orders — Contract performance
  • Account management and customer support — Contract performance
  • Fraud prevention and security — Legitimate interests
  • Analytics and site improvement — Legitimate interests
  • Marketing emails — Consent / Legitimate interests (Existing Customers Only)
  • Personalised advertising — Consent (via cookie banner)
  • Legal compliance — Legal obligation

3. COOKIES, ANALYTICS, AND ADVERTISING

We use cookies and similar technologies from us and our partners to operate the Services and deliver relevant experiences. These include:

  • Shopify: Store hosting, checkout, and order processing.
  • Google Analytics: Website traffic analysis (pages visited, session duration, device data).
  • Google Ads: Advertising performance measurement and remarketing.
  • Meta Pixel (Facebook/Instagram): Ad performance tracking and retargeting.

Your choices:

  • Adjust preferences via our cookie consent banner shown on your first visit.
  • Opt out of Google personalised ads via Google Ads Settings.
  • Opt out of Google Analytics via the Google Analytics Opt-Out Add-on.
  • Opt out of Meta personalised ads via Meta Ad Preferences.
  • If your browser sends a Global Privacy Control (GPC) signal, we will honour it as an opt-out of targeted advertising for that browser where legally required.

4. WHO WE SHARE YOUR INFORMATION WITH

We share personal information only as necessary to operate our Services:

  • Shopify: Website hosting, store infrastructure, and payments.
  • Payment processors: To complete your transaction securely.
  • Shipping carriers and fulfilment partners: To deliver your order.
  • Google and Meta: For advertising and analytics purposes.
  • IT and cloud service providers: For infrastructure and data storage support.
  • Law enforcement or authorities: When legally required.

We do not sell your personal information for money. We may share certain data with advertising partners for targeted advertising; you may opt out as described above.

5. YOUR RIGHTS

Depending on where you live, you may have the right to:

  • Access your personal information (US, EU, UK)
  • Delete your personal information (US, EU, UK)
  • Correct inaccurate information (US, EU, UK)
  • Data portability (EU and UK only)
  • Opt out of sale, sharing, or targeted advertising (US, EU, UK)
  • Object to or restrict processing (EU and UK only)
  • Withdraw consent (EU and UK only)

To exercise any right, email support@lozelofficial.com. We will respond within the timeframe required by your applicable law (45 days for US/California; 1 month for EU/UK). EU and UK residents may also lodge a complaint with their local supervisory authority — in the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

6. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own by Shopify, our fulfilment partners, and advertising platforms. For transfers from the EEA or UK, we rely on Standard Contractual Clauses (SCCs) or other approved safeguards recognised by applicable law.

7. DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy:

  • Order and transaction records: Retained for 7 years to comply with statutory tax, financial, and legal obligations.
  • Customer accounts and communications: Retained for the duration of your active account plus 2 years after closure, or 3 years from your last customer support interaction.
  • Marketing consent records: Retained for 3 years from your last active interaction or until you withdraw consent.
  • Cookie and analytics data: Retained for a maximum of 14 months via our analytics configuration.

8. SECURITY

We take commercially reasonable technical and organisational measures to protect your information. No system is completely secure. Please avoid sending sensitive information through unencrypted channels.

9. CHILDREN

Our Services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 16. If you believe a minor has submitted information, contact us and we will delete it promptly.

10. THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

11. CHANGES TO THIS POLICY

We may update this policy periodically to reflect operational, legal, or regulatory changes. Changes will be posted on this page with an updated date.

12. CONTACT

Lozel is the data controller for the personal information described in this Privacy Policy.

Email: support@lozelofficial.com

Website: lozelofficial.com

Last updated: June 18, 2026