Politique d’expédition

SHIPPING POLICY — LOZEL Last updated: June 18, 2026

ORDER PROCESSING & FULFILLMENT

All orders are processed within 2–4 business days after payment confirmation. Because we specialise in on-demand streetwear and apparel clothing, processing times allow us to ensure quality control checks before shipment. You will receive an email notification containing your tracking information the moment your package is handed over to the carrier.

SHIPPING ORIGIN

To bring you high-quality, curated clothing collections at the best value, our products are dispatched directly from our international fulfillment networks and specialised apparel warehouses.

SHIPPING RATES & ESTIMATES

We offer flat-rate standard shipping globally, with free shipping based on your total order value.

  • Orders under $100 USD: Flat rate of $5.00 USD
  • Orders $100 USD and over: FREE Standard Shipping
  • Free Shipping to the UK and the EU

Estimated delivery windows by region:

United States — Standard Tracked — $5.00 (under $100) — FREE (over $100) — 6–12 business days

Canada — Standard Tracked — $5.00 (under $100) — FREE (over $100) — 7–14 business days

Mexico — Standard Tracked — $5.00 (under $80) — FREE (over $80) — 7–14 business days

United Kingdom — Standard Tracked  FREE — 6-10 business days

European Union — Standard Tracked  FREE — 6-10 business days

Note on Delivery Times: Actual delivery speeds depend on local customs clearance, postal backlogs, or holiday shipping peaks. The estimates above include both processing and transit times.

MULTIPLE PACKAGES (SPLIT SHIPMENTS)

To get your items to you as quickly as possible, orders containing multiple items may occasionally arrive in separate packages. Because we source our apparel from specialised international fulfillment hubs, different pieces of your order might be processed and shipped at slightly different times. If your order arrives partially filled, please do not worry — the remaining items are safely on their way. You will receive unique tracking numbers for each individual package.

ORDER TRACKING

Every single package is shipped using a fully tracked, secure service. Once your tracking number becomes active, you can monitor its journey directly through our website.

CUSTOMS, DUTIES & IMPORT TAXES

Orders are generally shipped with duties pre-arranged. However, local customs policies vary, and international packages may occasionally incur minor customs fees or import taxes upon arrival. These charges are determined entirely by local border authorities and are the responsibility of the customer.

LOST, STOLEN, OR DAMAGED PACKAGES

If your package arrives damaged or appears lost in transit, please reach out to our team immediately at support@lozelofficial.com with your order number and any relevant photos. We will coordinate directly with our logistics partners to issue a replacement or a full refund where appropriate.

CONTACT US

For any questions regarding your delivery or a package currently in transit, please get in touch:

Email: support@lozelofficial.com Website: lozelofficial.com


Last updated: June 18, 2026